Terms and conditions

These booking terms and conditions of business are a contract between us Dunfermline Central Apartments Limited (Trading name of Stay Dunfermline) and you the person making the booking including all adult members of your party who will be staying in any of our apartments.

Scope

1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between Dunfermline Central Apartments Limited and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any short assured or assured tenancy, or to any statutory protection under the Housing Act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.

1.2 Rates are subject to change without notice.

1.3 VAT is charged as appropriate.

Agreement for Occupation

2.1 Dunfermline Central Apartments Limited permit the client to occupy the property, such occupation being by the guest personally only and to use the furniture and effects for the accommodation period. All visitors to the apartment are the responsibility of the guest.

2.2 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.

2.3 We reserve the right to refuse to accept any booking for whatever reason.

2.4 You may arrive at your accommodation after 3pm (except if it is stated different) on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.

2.5 If you want to increase your length of stay then we will do everything possible subject to availability of accommodation to find something suitable for you. It must be borne in mind that this may not always be possible.

2.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.

Paying for your Accommodation

3.1 The client will pay Dunfermline Central Apartments Limited : –

3.1.1 Cleared funds must be received on the day of the booking unless otherwise agreed. When pre-arranged the full payment must be received no later than 14 days prior to booking. All prices advised to you are inclusive of booking fees and charges except if it is stated otherwise.

3.1.2 Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeit.

3.1.3 If the client fails to pay Dunfermline Central Apartments Limited any sums that are payable under this agreement when due, the client will pay interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment is due until we receive payment in full cleared funds both before and after any judgement.

3.1.4 We reserve the right to charge £250 covering breakages and damages. This can be charged up to five (5) working days after the guests stayed in the property. Any charges applied due to the damages below will incur a £40 admin fee if payment is not made within 7 days of the date invoiced. This is NOT applied towards payment for the accommodation and only charged provided the following provisions are not met: No damage is done to property or its contents. No charges are incurred due to illegal activity, pets or additional services rendered during the stay. All debris, rubbish and discards are placed in rubbish bin, and soiled dishes are placed in the dishwasher and cleaned. All keys are left in the key box (or same place as the guest collected them from) and the accommodation is left locked. All charges accrued during the stay are paid prior to departure. No linens are lost or damaged. NO early arrival or late departure. NO smoking within the apartment. The renter is not evicted by the a member of staff or the local law enforcement.

3.1.5 We expect the apartment to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.

3.1.6 From the 1st July 2007 the UK legislation provides that smoking is not permitted in serviced apartments. Smokers must vacate the building should they wish to smoke.

3.1.7 Where there is evidence of guests smoking within the apartment, we reserve the right to charge £100 for specialist cleaning.

3.1.8 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.

3.1.9 No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available at an additional rate. We do not permit towels or linens to be taken from the property.

3.1.10 Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

3.1.11 Pets are not permitted in rental units only with prior approval. Any evidence of pets on furniture may result asking to leave the premises and/or additional charge of £100 will be made for specialist cleaning.

Cancellation or changes to your booking by us

4.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.

4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event or consequences thereof which could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man made disaster, fire, adverse weather conditions and all similar events outside our control.

4.3 If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of alteration. In addition, we may charge, at our discretion, an amendment fee to cover the necessary administrative costs incurred.

4.4 If cancelled or modified up to 14 days before date of arrival, no fee will be charged except if it is stated any different at the time of booking.

4.5 If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

4.6 No refunds will be made for non-arrivals.

Death, Personal Injury or Loss of Property

5.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.

5.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.

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